Privacy Policy
Miles Mosaic respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our websites, applications, and services.
This policy is designed to comply with applicable privacy laws, including:
- Singapore Personal Data Protection Act (PDPA)
- European Union General Data Protection Regulation (GDPR)
- United States privacy regulations including CCPA-style consumer rights
1. Who We Are
Miles Mosaic is a digital platform that helps users track, analyze, and optimize airline miles, hotel loyalty points, elite status progress, and travel-related benefits.
We operate globally and serve users in Singapore, Europe, the United States, and other regions.
2. Personal Data We Collect
We only collect data that is necessary to provide and improve our services.
2.1 Information You Provide Directly
When you register, use, or interact with Miles Mosaic, you may provide:
- Name and/or nickname
- Email address
- Country or region
- Loyalty program details, such as airline or hotel memberships, status tiers, mileage balances, and stay history
- Travel-related inputs, including flights, hotels, and rewards activity
- Profile preferences and settings
- Communications you send to us
You may choose not to provide certain information, but this may limit functionality.
2.2 Information Collected Automatically
When you use our website or application, we may automatically collect:
- IP address
- Browser type and device information
- Operating system
- Pages viewed and features used
- Date and time of access
- Referring URLs
This data is used for security, analytics, and service improvement.
2.3 Cookies and Similar Technologies
We use cookies and similar technologies to:
- Keep you signed in
- Remember preferences
- Measure website usage and performance
- Improve user experience
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
3. How We Use Your Data
We use personal data for the following purposes:
- To provide, operate, and maintain Miles Mosaic
- To calculate and display loyalty metrics, dashboards, and insights
- To personalize your experience
- To communicate with you about service updates, features, or support requests
- To improve performance, security, and usability
- To comply with legal and regulatory obligations
We do not sell personal data.
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process personal data based on:
- Your consent
- Performance of a contract, providing the Miles Mosaic service
- Legitimate interests, such as improving our platform and preventing fraud
- Legal obligations
You may withdraw consent at any time where consent is the legal basis.
5. Data Sharing and Disclosure
We only share personal data when necessary and under strict controls.
5.1 Service Providers
We may share data with trusted third parties who help us operate the platform, such as:
- Cloud hosting providers
- Analytics and monitoring services
- Email and communication tools
These providers are contractually required to protect your data.
5.2 Legal Requirements
We may disclose personal data if required by law, court order, or government authority.
6. International Data Transfers
Miles Mosaic operates globally. Your data may be processed or stored outside your country of residence, including Singapore, the European Union, and the United States.
Where required by law, we apply appropriate safeguards, such as standard contractual clauses, to protect international data transfers.
7. Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce agreements
You may request deletion of your data at any time, subject to legal requirements.
8. Your Rights
8.1 Singapore PDPA Rights
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Withdraw consent for data use
8.2 European Union GDPR Rights
You have the right to:
- Access your personal data
- Rectify incorrect data
- Request erasure ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Lodge a complaint with a supervisory authority
8.3 United States Privacy Rights
Depending on your state of residence, you may have the right to:
- Know what personal data we collect
- Request deletion of your data
- Opt out of certain data uses
Miles Mosaic does not discriminate against users for exercising privacy rights.
9. Data Security
We take data protection seriously and use appropriate technical and organizational measures, including:
- Secure hosting environments
- Access controls
- Encryption where appropriate
- Regular monitoring and updates
No system is 100 percent secure, but we continuously work to protect your data.
10. Children's Privacy
Miles Mosaic is not intended for children under 16 years of age.
We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us and we will take appropriate action.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Please review their privacy policies separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of Miles Mosaic after changes indicates acceptance of the updated policy.
13. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or your personal data, please contact us:
Email: [email protected]
You can also use our contact form to reach out to us.